From Automation to Adoption

The Role of Nudges in Enterprise Systems In the age of digital transformation, automation has become the buzzword of every boardroom. Enterprises are investing heavily in platforms that automate workflows, analyze data, and optimize performance. But while systems are becoming smarter, adoption isn’t necessarily keeping pace. So what’s missing? The answer is subtle — and psychological. Adoption isn’t a technology problem. It’s a behavior problem. And that’s where nudges come in. Automation ≠ Adoption Enterprises often assume that once a process is automated, people will automatically adapt. In reality, new systems often encounter resistance, underuse, or outright abandonment. Even well-designed platforms fail when employees: Revert to old habits (status quo bias) Avoid unfamiliar features (loss aversion) Delay engagement (present bias) Wait for others to use it first (social proof hesitation) These are not flaws in logic — they are predictable cognitive patterns ....